Refunds and Returns
Superior service before the sale greatly reduces the aggravation, hassle and expense of returned items. We strongly encourage you to contact us with any questions or requests before you buy. We are more familiar with our products than you are, and we will usually notice an order inconsistency.
Made-to-order products
Our decals are made to order for you. They are not held as inventory, so they cannot be returned to the shelf and resold to another customer. We stand by our products. If you are truly not satisfied, please tell us why and we will work on a replacement, or a refund of the product amount if that is your choice.
3-year guarantee
If your decal peels or comes off within three years, let us know and we will send a replacement for free.
Before you order, check the details
We make your decal exactly as you enter it, so please check every line (company name, USDOT number, MC number, state numbers) and the size and colors in the preview before you pay. If you spot a mistake right after ordering, contact us straight away. If your decal has not been made yet, we will try to correct or cancel the order.
How to make a claim
- Email info@workdecals.com or use the contact form.
- Include your order number and a short description of the problem.
- If you can, attach a photo of the decal.
We will reply with the next step, whether that is a replacement or a refund of the product amount.
What is not covered
The guarantee does not cover damage from misuse, accidents, abrasive cleaning or removal and reapplication. It also does not cover a decal that is exactly what you entered but not what you needed, such as a wrongly typed number.
Refund timing
Refunds go back to your original payment method through Stripe. Your bank decides how long it takes to show up on your statement.
Related
Shipping and delivery · Terms and conditions · Installation tips